Outstanding Email For Payment Request(Collection letter)
- Time
- 要适度考虑时间
- 不要刚过一两天就马上催款
- 不同客户不同对待
- Consideration
- 注意语气
- 有针对性
- 区分老客户和新客户
Example
Dear XX,
According to our records you have not settled the rest payment for this order.
The attached statement shows the amount owing to be USD17,500. Please helo to balance the payment ASAP.
Thanks and regards,
XXX
注意邮件的主题#主题的写法
- 希望客户不要忽略这个邮件
- 希望引起客户重视
- 希望客户能够尽快付款
- 希望不要让客户觉得物理
- 根据一次次催款的过程，主题是可以调整的
主题案例Example Subjects
Example for CURRENT customer
Dear XXX,
Have you already settled the rest payment?
Please help to send me the bank slip for record.
Thanks.
XXXX
Example for NEW customer
Dear xxx.
We’re really glad to inform you that everything is ok. Attached is the copy of B/L for your review.
Could you please balance the payment for us？And we will send you the original B/L with other documents accordingly.
We look forward to hearing from you soon!
Kind regards,
XXX
第二封催款邮件的写法Email writing for second payment application
- 提及第一次催款的内容及部分细节
- 注意控制自己的情绪和语态
- 寻求帮助，表示感谢
- 恰当的时间大概实在1周左右
Example:
Dear xxx
Sorry to push you again!
We wrote to you on 17 July to remind you to banlance the payment. Now it is more than two weeks overdue. And we must ask you to arrange the wire transfer as quickly as possible.
We look forward to your prompt reply. Thank you!
Best regards,
XXX
催款邮件的最有通牒
Dear XXX, #委婉版本
We are really surprised that we haven’t got your overdue payment till now. We pushed you again and again in th past two weeks.
Please settle the payment within this week without anyfurther delay./
Yours sincerelay,
XXX
Dear xxxx #语气略微强硬的版本
What happended for the payment??? You should arrange the wire transfer 14days ago!
We really thin that you are an honest guy.And we treasure our business relationship with personal friendship.
Please realize our position adn balance the payment AS QUICKLY AS POSSIBLE.
Yours sincerely,
Lucia
XXXX, #语气强硬的版本,多用于对付”老赖”客户
We are unable to understand why we have received no reply and no payment till now.
We feel that we have shown reasonable patience and treated you a long overdue period. We cannot afford any delay at the moment.
Please reply us immediately for balancing the payment. If not, we have to take action in law and report this claim to the insurance company.
XXX